Clinic Policies

As a current or potential client, it is helpful to know what to expect. Being familiar with our clinic’s policies and procedures will help you to understand our processes, providing you a better client experience.

Supervision

The ASPIRE Clinic is a training facility, which requires that our student service providers be supervised. The work of all student service providers is closely overseen by faculty supervisors. The training environment allows students the opportunity to consult with and be supported by other students-in-training and supervisors in a way that benefits our clients through ensuring current practice standards and quality services. For training and supervision purposes, service providers are often observed or recorded during their work. 

Payment/Fees for Service

Financial, nutrition, and legal problem-solving services are offered at no cost. Individual, couple, and family therapy services are offered on a sliding fee scale. The ASPIRE Clinic determines your cost for these services by assessing your annual income and family size. If you are looking for a fee quote for services, please contact the ASPIRE Clinic directly.

Payment for individual, couple, and family therapy services is expected prior to every session and can be paid conveniently online through our pay portal.

Cancellation Policy

If you are more than 15 minutes late for any appointment without notifying the ASPIRE Clinic, we will request to reschedule the appointment and you will be charged for the session. If canceling a scheduled appointment becomes necessary, clients must notify their service provider or the ASPIRE Clinic at least 24 hours in advance. Clients who do not provide 24 hours notice of cancellation or no-show a scheduled appointment will be charged the full session fee.

Emergencies

The ASPIRE Clinic is not equipped as an emergency resource and we do not offer crisis services, walk-in appoinments, or after-hours/on-call services. If you are experiencing an emergency, you are encouraged to contact local or national emergency resources. Please note that limits to client confidentiality may not apply in crisis or emergency situations.